Overview  

At M.N.P COMPUTER & ELECTRICALS TOOLS, we strive to ensure complete satisfaction with your purchase. We understand that sometimes you may need to return a product or request a refund. This policy outlines our guidelines for returns and refunds.

Product Returns  

Return Eligibility  

• Products must be returned within 7 days of purchase/delivery

• Item must be unused and in original packaging

• Original invoice/receipt is required

• All accessories, manuals, and free items must be included

• Product should be in resalable condition

Non-Returnable Items  

• Software products and licenses once activated

• Opened consumables (cartridges, cables, etc.)

• Custom-ordered or specially procured items

• Products marked as ‘non-returnable’ at the time of sale

• Products with broken seals or damaged packaging

• Products showing signs of use or installation attempts

Return Process  

1. Contact our customer service team within 7 days of receiving the product

2. Provide order number and reason for return

3. Receive a Return Authorization Number (RAN)

4. Pack the item securely in its original packaging

5. Return the product to our store or arrange for pickup

Refunds  

Refund Timeline  

• Once return is approved: 2-3 business days for processing

• Credit/Debit Card refunds: 5-7 business days

• Bank transfers: 5-7 business days

• Cash refunds: Immediate (for in-store returns)

Refund Methods  

• Original payment method will be used for refund

• Store credit option available upon request

• Cash refunds limited to cash purchases only

Refund Conditions  

• Full refund for unopened, unused products

• Shipping charges are non-refundable

• Installation charges are non-refundable

• Processing fees may be deducted where applicable

Damaged or Defective Products  

Manufacturing Defects  

• Report within 48 hours of delivery/purchase

• Provide clear photos of defects

• Free replacement subject to stock availability

• Full refund if replacement not available

Transit Damage  

• Report immediately upon delivery

• Do not accept damaged packages

• Document damage with photos

• Replacement will be arranged at no cost

Service-Related Refunds  

Repair Services  

• If repair unsuccessful: Full refund of service charges

• If repair partially successful: Partial refund based on work done

• No refund for diagnosed issues declined for repair

Installation Services  

• Full refund if installation not commenced

• Partial refund if installation cancelled midway

• No refund after successful installation

Warranty Claims  

• Warranty claims handled separately from returns

• Original warranty card required

• Warranty period as specified at time of purchase

• Free repairs/replacements for warranty-covered issues

Exceptions  

We reserve the right to:

• Modify return eligibility for specific products

• Reject returns that don’t meet our criteria

• Offer store credit instead of refund

• Change refund method based on circumstances

Contact for Returns/Refunds  

• Visit our store: [Your Store Address]

• Call: [Your Phone Number]

• Email: [Your Email]

• Website: Submit through contact form

Important Notes  

1. All returns subject to inspection before refund approval

2. Misuse or tampering voids return eligibility

3. Bulk orders may have special return conditions

4. Special sale items may have modified return policies

Policy Modifications  

We reserve the right to modify this policy at any time. Changes will be posted on our website and will be effective immediately upon posting.

Customer Rights  

This policy does not affect your statutory rights as a consumer under Indian consumer protection laws.